FAQs

You can email us at support@nutritrackspoon.com, where our customer service team will be happy to help you with any questions or concerns regarding your order.

Yes, we ship to most countries worldwide.

All orders are shipped from our warehouse in Hong Kong.

As we aim to process orders as quickly as possible, you must request any changes or cancellations within 12 hours of ordering. Requests after this time may not be honored. Once you receive your order, you can return it for a full refund.

We accept all major credit cards (Visa, Mastercard, AMEX) and PayPal.

Orders are processed Monday to Friday. During holidays or sales, processing may take longer. Typically, orders are processed within 1-3 business days, and shipping occurs the next day after processing. We do not ship on weekends.

Delivery usually takes 2-4 weeks, depending on your location and customs processing times.

If your order has not arrived within 30 days after shipping, you are eligible for a full refund.

All prices on our site are tax-free in US Dollars. You may be responsible for duties, import taxes, or customs fees imposed by your local authorities. Payment of these charges is your responsibility. We are not liable for delays caused by customs. Please contact your local customs office for further details.

Please contact us at support@nutritrackspoon.com to initiate a return.

If your order is incorrect, missing items, or defective, please contact us immediately at support@nutritrackspoon.com. Include your order number, photos of the item(s), and any relevant details. We will resolve your issue as quickly as possible.

Refunds will be issued to your original payment method. Credit/debit card refunds may take 7-10 business days to appear, depending on your bank. If you haven’t received your refund after this period, please contact your card-issuing bank.